The terms and conditions described in this policy apply to all products purchased through the online store WWW.THINK-FEEL-DISCOVER.COM. To avoid your own inconvenience we would recommend that you pay attention at the time of delivery of your order to the condition of the sold product and the intactness of its packaging, in order to identify any obvious defects, such as incorrect product shipment, broken product, missing parts, etc. .
Returns of the products that have been sold through the website of our company are provided, as long as they are made within 14 working days from the date of purchase of the products, for the following cases:
a) incorrect product shipment, which is due to the Company or its suppliers. The product must be in excellent condition, unused, its packaging must be intact and include the original contents as well as all original documents that accompanied the product (e.g. Shipping Note, Invoice, Retail Receipt, etc. .etc.). In this case, the return costs will be borne by the Company.
b) unjustified withdrawal of the customer in accordance with the provisions of the Consumer Protection Law. The product must be in excellent condition, unused, its packaging must be intact and include the original contents as well as all original documents that accompanied the product (e.g. Shipping Note, Invoice, Retail Receipt, etc. .etc.). The return of the item is accepted only if the buyer has first paid any amount incurred by the Company for sending the item to him and the cost of returning the item.
c) defective product. In the event that the product proves to be defective, the customer must contact the Company so that its return can be initiated immediately. The product is received and checked to determine the defect reported by the customer. Afterwards, the product will be replaced with a similar new one or, in case of unavailability, with another new product of the same quality and price, otherwise if the customer does not want a replacement, the original purchase money will be refunded to the customer. In this case, the return costs will be borne by the Company.
The refund in all the above cases will be made in the same way as the customer’s initial payment to the Company was made, unless the customer wishes another way of refund for which he must inform us in writing and by phone. Also, the customer will be responsible for the loss or deterioration of the products until they are returned to the Company.
In the event that a product sold through the website is not returned within 14 working days, then our Company may not accept any product return or replacement. In any case, the maximum return period for replacement cannot be extended beyond 14 working days from the date of receipt.
In addition to the rights provided by the returns policy, all rights applicable to consumers from the existing provisions and laws regarding the sales contract, as well as any right arising in connection with the warranty conditions of the products, are recognized in any case.
Even if your online order has been completed, you can cancel it by calling within 24 hours to the telephone number +30 210 252 30 19 or by sending a relevant request (again within 24 hours) to the email address firstname.lastname@example.org. and one of our associates will handle the cancellation of your order.